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The Mall Management Office is located in the back hallway between Sprint and Jay’s CD & Hobbies.  We may be reached at 515-276-8551 or stop in Monday – Friday, 8:00am – 4:30pm.  If we are out of the office during normal business hours, please call our Public Safety Department at 515-276-9549 for assistance.

Mall Amenities:

  • Wheelchair rentals available by calling Public Safety at 515-276-9549
  • ATMs – Located near the Main East Entrance, near California Nails and the Flix Court
  • Baby Changing Stations – Available in all public restrooms and the Family Restrooms near the Main East Entrance
  • Wireless Internet – Limitless, free internet access is available throughout the mall. To access the Wireless Internet, simply launch a web browser and agree to the Terms & Conditions. Technical Support is available at 515-223-9300.

Public Safety

Merle Hay Mall Public Safety is always available to ensure your safety and convenience. If you see or experience anything you consider to be unusual or unsafe, please report it immediately to one of our Public Safety Officers at 515-276-9549. Public Safety will also assist with reconnecting lost children with their parents and they will provide escorts to vehicles upon request.

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